ABC of Service
"People don't buy for logical reasons. They buy for emotional reasons."
Zig Ziglar
Zig Ziglar
In today’s competitive world, good service isn’t good enough — it has to be exceptional. ABC of Service is a full-day, high-impact training that transforms everyday customer interactions into memorable, loyalty-building moments. This workshop equips you with practical tools to build a service culture that lasts.
ABC of Service is built around three powerful pillars:
Attitude:
Cultivating the right mindset and emotional intelligence
Cultivating the right mindset and emotional intelligence
Behavior:
Demonstrating professionalism, empathy, and consistency
Demonstrating professionalism, empathy, and consistency
Communication:
Engaging with clarity, active listening, and confident problem-solving
Engaging with clarity, active listening, and confident problem-solving
Format Overview
Duration: Full-day
Group Size: 8–16 participants
Delivery: In-person
Includes:
Group Size: 8–16 participants
Delivery: In-person
Includes:
- Real-life scenarios tailored to your service context
- LEGO® SERIOUS PLAY® to explore values and team alignment
- Scenario role-playing for practical behavior training
- Group reflections and action planning to embed learning
Target Audience:
- Frontline teams in hospitality, retail, healthcare & beyond
- Team leaders and supervisors seeking to embed a culture of service
- HR and L&D professionals building onboarding programs
- Businesses facing service inconsistencies or challenges
- New or rebranding companies looking to immerse staff in the brand experience
| Learning Objectives:
Your customers are masters at collecting experiences. Only the best deserve their attention. |
Is ABC Of Service Right For Your Team Or Situation?
ABC of Service is fully customizable for any organization that deals with people — customers, guests, patients, or clients.
Whether you're scaling, transforming, or launching a new vision, this program adapts to reflect:
From high-touch luxury brands to high-volume service centers — I build the experience around your needs.
- Your unique service scenarios
- Industry-specific language and tone
- Current gaps, growth goals, or cultural shifts
From high-touch luxury brands to high-volume service centers — I build the experience around your needs.
Gallery
Here’s a glimpse into some of the workshops I’ve had the joy of facilitating — full of energy, reflection, and hands-on learning.
